The Pink House, Fox Lane, Blofield, Norwich, NR13 4LW

GDPR, privacy, data handling and web cookies

Introduction


General Data Protection Regulations (GDPR) became effective in May 2018. With that in mind, we would like you to understand how we collect, store and use your personal data.


Collection of your personal information


In order to provide the professional services you require, we need to ask you for some personal information.


We may ask for your basic contact information (such as name, telephone numbers, postal and email addresses). We may also ask for variable additional information that we need in order to provide the professional service that you require. This will include details of your child or children.


Storage, processing and retention of your information.


Information we hold may be stored on computer or written notes. We retain your information for as long as reasonably necessary to provide our services to you, and to maintain records to satisfy tax and other legal requirements.


Sharing your personal information


You information will be used by us solely for the purpose of directly servicing your needs.


Very occasionally we may need to share some of your information with a third party in order to complete our service obligations to you. Apart from where necessary to fulfill our service obligations to you, or where necessary to satisfy tax and other legal requirements, your information will never be shared or sold for commercial gain.


Use of Parent Portal


We provide you with an online facility (the 'Parent Portal') which is administered by Parenta. When you input personal data onto the Parenta Parent Portal, the data is stored by Parenta and shared with us. We do not control the storage of that data. We recommend that you visit https://www.parenta.com/policies/ for more information about Parenta's data protection policy.


Your rights with respect to the information we hold


You are entitled to access the personal information that we hold about you. If any information we hold is inaccurate you can ask us to correct it. You can also ask us to delete your information - we will do this unless it prevents us fulfilling our service obligations to you or meeting any tax, legal or regulatory obligations.


Communication preferences


We may contact you by telephone, post or email in order to provide you with a full and professional service. We do not operate any form of mass postal, telephone or email marketing.


Use of cookies


A cookie is a small computer file containing information that a web site transfers to your computer when you visit a web site. Most web browsers are set to accept cookies but can set your browser to reject cookies if you wish (please refer to your browser use instructions or help guide). You can also find out more about cookies here: www.aboutcookies.org. We do not knowingly use any form of tracking or cookies on this web site.


Use of this web site


We have taken great care in the design, content and presentation of this web site in order to give you an accurate and fair reflection of our services. If you are in any doubt about whether our services are appropriate for your needs please contact us.


If you use the contact form to contact us, the information you enter into the form is sent to us as a standard email. We receive, store and use that information to respond to your request.


Site content is not to be reproduced without our prior permission.


Policy Updates


We may make changes and updates to these policies without giving notice as and when we need to. Our most up to date policies will be available on this web site.


More information


If you require any clarification about our GDPR, privacy, data handling, cookies or web policies, please contact us for assistance.


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